Refund Policy

1. Sterlix does not charge for your purchases

Sterlix does not process payment for the products or services offered between users. What you pay for a product you pay directly to the seller, outside the Platform. Therefore, refunds for those purchases are handled between you and the seller, according to what you agreed and the applicable consumer protection rules.

2. The only thing Sterlix charges: software credits

What Sterlix charges you (as a seller) is the purchase of prepaid credits you use to access the contacts you receive from buyers. Those credits are access to the tool: they are drawn down as you receive contacts, spendable only inside Sterlix, and not redeemable for cash or withdrawable as a balance.

3. Refund of unused credits

You can request a refund of a credit purchase you have not yet used, within 14 days of the purchase, provided that:

• The credits have not been spent on received contacts.
• The account is not suspended for breaching these terms.
• The request is made through the Help Center from the account that made the purchase.

Credits already spent on contacts are not refundable, because the service (the connection) has already been provided. This is a refund of the purchase to the original payment method; credits are not a withdrawable balance or electronic money.

4. Duplicate charges or errors

If you notice a duplicate, incorrect, or unrecognized charge, write to us through the Help Center as soon as possible. We will review the case and, where appropriate, issue the refund.

5. Service status

Sterlix is rolling out gradually and top-up and purchase features are being enabled step by step. This policy applies to top-ups made once payment is available in your account.

6. Contact

For any refund request, write to us through the Help Center inside the Platform.